Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with The Box Box Co.

As a print-on-demand business, every item is custom-made specifically for each order. Because of this, we do not accept returns, exchanges, or refunds for items ordered incorrectly or due to a change of mind.

No Returns or Refunds

All sales are final. Once an order is placed, it is sent into production and cannot be canceled, modified, returned, or refunded.

We do not offer refunds or exchanges for:

• Change of mind

• Incorrect size selection

• Incorrect color selection

• Customer ordering mistakes

• Delays caused by shipping carriers

• Minor variations in print placement, color, or garment appearance

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To help us resolve the issue, please provide:

• Your order number

• A description of the problem

• Clear photos of the item and packaging

If the issue is confirmed, The Box Box Co. will provide a replacement at no additional cost.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, The Box Box Co. is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to file a claim when applicable.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address supplied by the customer may be subject to additional shipping charges.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

The Box Box Co.
Email:  rp0144543@gmail.com.

By placing an order with The Box Box Co., you acknowledge that you have read and agree to this Return & Refund Policy.